What will you do at PSS?

Maintain and build strong relationships and provide excellent service & support to your customers to ensure loyalty and future sales growth.

Key Responsibilities

Overall Accountability:

• Own global responsibility for designated clients, especially those with major APAC subsidiaries.
• Drive long-term customer success, identify new business opportunities, and build trusted relationships.
• Act as the primary commercial contact and collaborate across all internal levels and external partners.
• Make decisions that directly impact sales performance and customer satisfaction.
• Handle diverse tasks requiring timely and accurate judgment.

Relationship Management:

• Strengthen customer loyalty by building strong technical and commercial partnerships.
• Understand, document, and apply clients’ strategic and operational needs.
• Maintain an overview of key contacts and manage customer interactions effectively.

Business Development:

• Grow business within existing accounts and identify improvement areas to meet sales targets.
• Lead quotation processes: gather market insights, define target prices, analyze cost models, and build pricing proposals.
• Apply upselling strategies to expand opportunities.

Strategy:

• Develop and execute commercial and marketing strategies for assigned accounts aligned with company goals.
• Establish price management processes and ensure margin achievement.
• Lead price negotiations and ensure proper contract documentation.
• Support the MTP (3-year business plan), annual sales budget, and long-term planning.
• Assess feasibility and profitability of new projects and align decisions with Business Director and VP Sales.

Roadmapping:

• Identify required products and technologies and align with R&D to secure timely readiness.
• Conduct quantitative and qualitative research of the loudspeaker market and monitor competitive positioning.
• Detect 3–5 year market trends and initiate appropriate strategic actions.

Account Management:

• Oversee daily operations for assigned clients across technology, production, quality, logistics, and commercial areas.
• Follow up on new product introductions internally and externally.
• Ensure solutions are delivered on time and meet customer objectives.
• Participate in account team meetings and collaborate to resolve issues.
• Negotiate and close agreements to maximize profitability.
• Communicate progress of key initiatives to stakeholders.
• Forecast and monitor account metrics.
• Assist with complex client requests and escalate when necessary.
• Maintain accurate documentation of all customer agreements for easy retrieval.

What do you bring to PSS?

• Minimum requirement of bachelor’s degree in engineering, Business, or related field.
• Extensive experience in sales B2B environment, ideally > 5 years.
• Background in audio/sound related market is a plus.
• Excellent knowledge of Mandarin and English.
• Energetic with a win-win mindset and a can-do attitude.
• Team player with good people management and excellent communication skills
• Comprehensive knowledge of marketing principles (selling/presentation/negotiation skills).
• Strategic thinker with excellent interpersonal skills and a strong drive for success.
• Willingness and ability to travel internationally.
• Ability to analyse and find root causes quickly.
• Ability to synthesize and create workable approaches to challenges.
• Open minded, communicative, customer driven mentality, multicultural and constructive thinking.
• A good and deep understanding of purchasing, finance, quality, and manufacturing.